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‎02-11-201810:32 AM

I purchased my machine from hp.com about 2 years ago. It is out of warranty now; however, the GPU should still have another year of coverage through the manufacturer. I took the GPU (nvidia gtx 970) out of the case to look for the sticker that would have the part and serial numbers on it, but there was no sticker on the card. There were a couple of random numbers but none that match the pattern that nvidia uses for serial numbers.

My question is this, is it possible for HP to provide me with the serial number and part number of the GPU that was installed on my machine?

It's a fairly expensive card and I'd rather not have to buy a new one.

Thanks!

‎02-11-201811:09 AM - edited ‎02-11-201811:13 AM

Hi,

Please post the HP product number for your PC. How to Find the HP Model Number and the HP Product Number or let HP automatically find your PC model number and HP network attached printers. This will allow others to review your issue, make suggestions and review your responses. This is usually the best way to get assistance.

The warranty on HP PCs is typically one year, Why do you say that the graphics card has another year?

The below information is for 750-xxx models with the NVIDIA GTX 970.

part number 803185-001, NVIDIA GTX960 Aries-P3 FH2GBGDDR5PCIex16

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MSI GTX 1070 Micron vs Samsung memory - how to find out manufacturer

I've built my new rig recently [link], that includes MSI GeForce GTX 1070 graphics card. This model, as well as others, features either Samsung or Micron memory. It's known that there had been problems reported for GTX cards including Micron GDDR5 memory [link], when it comes to overclocking. Even if these problems have been resolved, I've decided to pick Samsung one just to avoid BIOS updates etc. Unfortunately, it turned out it's not possible to tell the difference between a card with Samsung and Micron memory, unless you plug-in the card and check the memory manufacturer in GPU-Z app or similar.

So I've decided I will simply call MSI for some help. Luckily, the guy on the tech support was a really decent chap and he sent me a spreadsheet that you can use to tell the difference between Micron and Samsung card based only on the information you can find out on the graphics card box. Dave and busters unlimited video game card. Here's the spreadsheet:

[V330_Note.xlsx spreadsheet]

How to find out the memory manufacturer with this?

First you need to find out the revision number of the particular card. The revision number are the first 3 characters after the second dash character ('-') of the card's serial number (S/N). You can find out card's serial number on the GPU box sticker. To give you an example, here's the sticker from MSI GTX 1070 box:

[box sticker photo]

Thus, in this case, the serial number is:

S/N:602-V330-08Sxxxxxxxxxxx

'08S' is the revision number we are looking for (as these are first 3 character after the second dash character.) Now we can find out which manufacturer's memory was included in that MSI graphics card by looking at the 'BOM' column in the MSI spreadsheet:

[image]

Now we now, that '08S' revision (as well as revisions '06s' and '100') features Samsung memory, rather than Micron.

Hope that helps you.

TL;DR

If you are trying to buy MSI GTX 1070 card with Samsung memory rather than Micron you can use the spreadsheet in this post to find out the card's memory manufacturer just refering to the serial number written on the graphics card box.